Privacy Policy

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Our primary goal in collecting personal information from you is to provide you with a smooth and efficient experience while using our website.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

We collect information from you when you register on our site, fill out a form or enter information on our site.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Unns respects the personal data you supply to us and we will not disclose your personal data to third parties under any circumstances, unless required to do so by law.

What information we will share?

We will not share any information about you with other organisations or people, except in the following situations:

Consent – The Unns may share your information with professional carers or others whom you have requested or agreed we should contact.

Serious harm – The Unns may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.

Compliance with law – The Unns may share your information where we are required to by law or by the regulations and other rules to which we are subject.

As part of the backups of encrypted data processed and held by professional IT security companies.

How we keep your information safe with us?

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets on our premises.  All electronic records are stored on our own on-site computer server, all access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 3 years after the end of counselling.  Gift Aid declarations are destroyed/deleted after 7 years, and personal contact details are destroyed/deleted after 10 years of no contact or updates.

Payment Processing: We take online payments for our guides and some of our services. We use Instamojo as our external payment provider. In addition to the information outlined above, Instamojo requires the billing address of the credit card you use so that they can check the address against the cardholder’s details for security purposes. We don’t store your credit card details or billing addresses on our systems. We may use the billing details in case we need to contact you regarding payments e.g. for an outstanding invoice or failed transaction. Instamojo requires that you provide your credit card details to process the transaction. This is done on a secure Instamojo server and data passing between Unns servers and Instamojo are encrypted using SSL (Secure Sockets Layer).

We do not store your Personal Information in our databases unless you are a private client of Unns.

Changes to this policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.

If you have any queries, concerns or require further information relating to privacy and Counselling Online, you are invited to contact us.


All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented.

Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all records with the exception of the following:

When you have given your permission to share information for example, statistical data

In cases where we haves a duty to share information regarding (but not limited to) the following:

When compelled to give evidence by a court of law

If it is considered there is a real possibility of harm to yourself or others or in such instances when information is of such a gravity that confidentiality cannot be maintained for example:

Safeguarding adults (adult protection)

Safeguarding children (child protection)

Offences involving children under the age of 18

In cases of terrorism, fraud or money laundering